The Adventure Cycling tours department continues to have a record year in 2012 as we approach 1300 riders across all our tour offerings. I think this phenomenal increase in tour participation is due to our new tours, a renewed customer service focus in the tours department, our own excitement about our programs, and a deep desire to get to know our participants better. Thank you for sharing in the excitement!
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| Cycle Montana Riders and Arlen at Headquarters |
In an effort to continue to be available to our participants as much as possible and to build on the current buzz about Adventure Cycling tours, I have been actively visiting several of our tours during the orientation meeting, along the route on a "rest" day, and even during the opening of our newly renovated headquarters. In addition to sharing the excitement of their upcoming or current tour, we spend time riding and sharing a meal while talking about their past tour experiences with Adventure Cycling, communications with the tours department before the tour, quality and quantity of pre-tour information, ideas for new tours or modifications to existing tours and everything else that becomes a topic of conversation. We have talked about segmented epic tours, our focus on self-contained, small group tour experiences, shared group cooking, quality of caterers, availability of tour maps prior to orientation meetings, tour pricing, tour-start shuttles, the best way to pack a lunch, Google Groups, and of course their next dream tour.
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| 2012 Finger Lakes Loop tour |
So far this year I've visited the
Florida Leadership Training Course and the
Florida Keys Winter Escape tour, and shared a meal, and sometimes ridden, with the participants of the
Cape Cod Pilgrimage,
Cycle Montana,
Northern Tier, and
Glacier-Waterton Loop tours. I am currently visiting the participants of the
Denali Adventure as I am a participant myself! My future plans include possibly surprising the
Selkirk Splendor,
TransAm Van and
TransAm tours. Oops, I guess the surprise is out. There may be others as well.
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| Denali Adventure Participants |
We are here to serve you, our tour participants and members. Do not hesitate to call or email the tours department (
tours@adventurecycling.org 406-721-1776 x3) or contact me directly (
ahall@adventurecycling.org 406-532-2761) with any tours-related queries you might have.
I look forward to meeting as many of you as I can ... out on the road, listening to your desires, hearing your concerns, and applauding your praises for Adventure Cycling tours!
Happy Trails!
- Arlen Hall, Tours Director
Photo: Greg Siple (top), Steven Powell (center), and Joel Koitmaa (bottom) ON THE ROAD is written by the tours team -- Mo, Paul, Madeline, and Arlen -- tours specialists and intrepid bicyclists, covering all things related to Adventure Cycling's Tours Department. Find your
dream tour now!
Source: http://blog.adventurecycling.org/2012/07/getting-to-know-you-better.html
british cycling